Importance Performance Analysis (IPA) in Police Service (A Case Study in Wonogiri Police Precinct)

Providing an Evaluation Model for Service Recipient Support in Accreditation of Police Hospitals: A Mixed-Method Study

Background and Aim: Police hospitals provide specialized and general care services to staff, soldiers, and the public, according to their main mission, which is to support police missions in different situations. Some clients of these hospitals have rights that need to be considered due to special circumstances. This study aimed to design and validate the evaluation model of service recipient s...

Help-seeking in the Norwegian Police Service.

A traditional view is that police officers possess negative attitudes toward seeking professional help. However, few empirical studies have investigated help-seeking behaviour in police services. This study aimed to investigate help-seeking behaviour, gender differences, and the relationship to self-reported physical and mental health problems in the Norwegian police service. Comparisons were m...

A Police Complaints Authority study

Importance-Performance Analysis (IPA) for Technology-based Service: Sentiment Analysis Using User Review

In the era of technology-based service, a user review is one of significant source of diagnosing service qualities. The objective of this paper is to propose a user review based approach to developing the Importance-Performance Analysis (IPA) framework, which has been widely accepted as a tool for service quality improvement. Especially, this paper utilizes the sentiment analysis to measure the...

Victory for 'J' in police records case.

A nurse who claims her 'excessive pillow plumping' led to an unfair police record has won a landmark court ruling.